Processing and Shipping
Orders are processed and shipped within 3 business days of purchase. However, due to ongoing international trade conditions, please allow 1–3 weeks for your order to arrive. If you would like to cancel an order after it's placed, you may request a cancellation by emailing contact@theironwilled.com. We will do our best to accommodate but no guarantees can be made.
We are unable to combine shipping on multiple orders.
Shipping time varies based on the shipping method chosen by the customer at checkout. We currently offer USPS First Class and UPS options for domestic orders and UPS and DHL for international customers.
All orders are shipped out of Chandler, Arizona.
Order Tracking
Once your order ships, you will receive an email at the address provided at checkout with the tracking information. In the case you did not receive a tracking email, please email contact@theironwilled.com
If your tracking states that a label has been created but no further update, this means your order is either still being processed or has yet to receive an arrival scan from the shipping carrier. This does happen on occasion and the tracking will update once the shipping carrier scans the shipment. If your tracking shows this message for over five business days, please email contact@theironwilled.com
Missing Package
Please be advised that once an order is received by USPS, UPS or DHL, we are no longer in control of your order and are unable to give you information other than what shows on your order's tracking page. If a package is lost during shipment, we strongly advise contacting USPS, UPS or DHL and file a claim if needed. We unfortunately are not responsible for refunding orders that are lost by USPS, UPS or DHL.
If you selected Route Protection at checkout, reach out to them if your package appears lost or stolen and they'll be able to assist you further. https://claims.route.com/
Exchanges/Returns
Items are eligible for return or exchange within 30 days of delivery. Please visit our Returns/Exchanges page to initiate a return or exchange. https://theironwilled.com/pages/faqs
Drop Day and Post-Drop Week
We are unable to cancel, change sizes/products or change shipping addresses once your order has been placed within 72 hours of drop days due to high volume of orders.
If you need any details of your order changed please wait for your order to be delivered and then file a return/exchange.
FREQUENTLY ASKED QUESTIONS
The common ones are here. Can't find yours? Ask below and you will get an answer on this page.
How long until my order arrives?
Orders are processed and shipped within 3 business days of purchase. Because of ongoing international trade conditions, please allow 1–3 weeks for your order to arrive.
Delivery time also depends on the shipping method you chose at checkout.
How do I start a return or exchange?
In the US: start it in our returns portal — open the returns portal.
International: email contact@theironwilled.com with your order number and the products you want to return or exchange.
All claims must be submitted within 30 days of delivery. We do not provide pre-paid return labels for any return or exchange.
What condition do items need to be in?
Unworn and unwashed, with all original tags still attached and in their original packaging. Used, washed or de-tagged items are no longer eligible.
Items with markings, stains, animal or human hair, or any odor — including laundry detergent, body odor, cologne or perfume — will not pass inspection. Anything that fails inspection is mailed back to you.
Can I cancel or change my order?
You can request a cancellation by emailing contact@theironwilled.com. We will do our best to accommodate it, but once an order is placed no guarantees can be made.
Within 72 hours of a drop we cannot cancel orders, change sizes or products, or change shipping addresses — the order volume is too high. If something needs changing in that window, wait for the order to arrive and then file a return or exchange.
Where is my order?
Once your order ships you are emailed tracking information at the address you used at checkout. If you did not get that email, email contact@theironwilled.com.
If tracking says a label has been created but nothing since, the order is either still being processed or has not had an arrival scan from the carrier yet. If it stays that way for more than five business days, email us.
How do I reach a person?
Email contact@theironwilled.com. A real person answers.
My package is lost or stolen.
Once USPS, UPS or DHL has your order we are no longer in control of it and cannot see more than the tracking page shows. If a package is lost in transit, contact the carrier and file a claim with them. We are not able to refund orders lost by the carrier.
If you added Route Protection at checkout, file with Route at claims.route.com and they will assist you.
What is Route Protection?
Shipping protection you can add to your order at checkout. If your package turns up lost or stolen, file a claim with Route at claims.route.com and they will take it from there.
Which carriers do you use?
USPS First Class and UPS for domestic orders, and UPS and DHL for international orders. You choose the method at checkout.
Do you ship internationally?
Yes. International orders ship with UPS or DHL, chosen at checkout. Please allow 1–3 weeks for arrival.
Can you combine my orders into one shipment?
No — we are unable to combine shipping on multiple orders.
Where do you ship from?
All orders ship out of our facility in Chandler, Arizona.
Where do I send an international return?
Email contact@theironwilled.com first with your order number and the products involved. Then ship your unwashed, unused and tagged items, with the packing slip, to Ironwilled, 221 E Willis Rd Ste 10, Chandler, AZ 85286.
We do not provide pre-paid return labels for any returns or exchanges.
Do you cover return shipping?
No. We do not provide pre-paid return labels for any return or exchange — return postage is yours to cover.
How long do I have to return an item?
All claims must be submitted within 30 days of delivery. Anything beyond that is not eligible for replacement or reimbursement.
Do I get a refund or store credit?
Once we receive your return and it passes inspection, we email you to issue either a refund or store credit.
Are sale items returnable?
All sale items are final sale.
Is there a restocking fee?
A 10% restocking fee applies to any item returned without its original packaging, or if that packaging is significantly damaged.
My order arrived damaged or wrong.
Email contact@theironwilled.com with your order number and photos and we will put it right. Claims are submitted within 30 days of delivery.
What size should I buy?
Use the size guide on the product page — it sits underneath the available sizes — or see every chart on our Size Charts page.
If you are between sizes or still unsure, email contact@theironwilled.com and we will help you pick.
How do I stop marketing emails or texts?
Use the unsubscribe link in any email, or reply STOP to a text. You will still get messages about an order you have placed.
Do you sell my personal information?
No — we do not sell your personal information for money. We do share data with advertising platforms so our advertising can be targeted and measured, and you can opt out at any time by emailing contact@theironwilled.com.
The full detail is in our privacy policy.
What payment methods do you take?
All major cards through our checkout, plus PayPal and Shop Pay.
Will sold-out items be restocked?
Sometimes. Email contact@theironwilled.com about the piece you want and we will tell you what we know.
What is Camp?
Camp is our 30-day discipline program — six non-negotiables, every day, for thirty days. You can find it at theironwilled.com/pages/camp.
Where are you located?
Our HQ is in Chandler, Arizona, and we do not have our own retail store to visit.
Ironwilled is carried by stockists though — use our store locator to find one near you.
Can I pick up my order?
No — we do not offer local pickup. Every order ships.
Do you sell gift cards?
Yes. You can buy an Ironwilled gift card on the site.
Do you offer any discounts?
Yes — verified discounts, including military. Verify on our Exclusive Discounts page and your code is issued there.
When is the next drop?
Drops are announced to our email and SMS list first. Sign up on the site and you will hear before one goes live.
Who founded Ironwilled?
Derek Slack. He founded Ironwilled and is our CEO and Creative Director.
How long have you been in business?
Since 2018.
What is Ironwilled?
Ironwilled was founded in 2018 by Derek Slack. We make gear for people who train, work and live by a standard — and we build things around it, like Camp, our 30-day discipline program.
We work with athletes, creatives and professionals across a range of fields who live that philosophy and are dedicated to shining their light to others.
How should I wash my gear?
Wash cold and hang dry. That is what keeps the fit, the colour and the feel intact the longest.
Do you do wholesale?
Yes. Start on our Wholesale page, or email contact@theironwilled.com with what you have in mind.
Do you sponsor athletes?
We do not do sponsorships. We work with athletes, creatives and professionals across a range of fields who live our philosophy and are dedicated to shining their light to others.
If that is you, email contact@theironwilled.com.
Do you do collaborations?
Yes. SUNS × IRONWILLED (and SUNS × IRONWILLED 2), TIMELESS × IRONWILLED, SKUBAL × IRONWILLED, ISH × IRONWILLED and TUMBLE × IRONWILLED — all under Collaborations in the menu.
For collaboration enquiries, email contact@theironwilled.com.
What do you sell?
Apparel and accessories — tees, long sleeves, outerwear, flannels, button-downs, shorts, pants, sports bras, jewellery and accessories.
If you are after something specific, email contact@theironwilled.com and we will tell you whether we make it.
What is the Dagger Club?
Our rewards club. Make an account and you are enrolled in the Bronze tier automatically, then you earn points as you shop and move up tiers.
Details and the tier breakdown are on the Dagger Club page.
How do I earn and redeem Dagger Club points?
You earn 1 point for every $1 spent, 25 points for signing up, and more for following us on Instagram, liking us on Facebook and having a birthday.
To redeem, sign in and open the Dagger Club page — points go towards order discounts, money off, free shipping and more. Your balance is on your account dashboard.
Do my Dagger Club points expire?
Active points expire 12 months after your last purchase. Tiers do not — once you earn a tier you are never moved back down, even after redeeming.
If your balance looks wrong, email contact@theironwilled.com.
Where can I buy Ironwilled in person?
Use our store locator to find a stockist near you.
Are you hiring?
Open roles are listed on our Career Opportunities page.
We have not written that one down yet. Email contact@theironwilled.com and a person will answer you — and the question will likely end up on this list.
If that is not what you meant, email contact@theironwilled.com.
