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Returns/Exchanges
RETURN POLICY
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All items must be unworn and unwashed with all original tags still attached and in their original packaging.
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Used, washed or de-tagged items are no longer eligible for return.
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Items that contain any markings, stains, animal/human hair, or contain any type of odor (including laundry detergent, body odor, cologne/perfume) will not pass inspection.
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All claims must be submitted within 30 days of the order date. Any claims beyond this mark are not eligible for replacement or reimbursement.
RETURN/EXCHANGE STEPS
US Returns/Exchanges
- For all domestic returns/exchanges please visit our returns portal here.
- If you have any questions regarding our returns portal or your order please email our customer support team - contact@theironwilled.com
International Returns/Exchanges
- For all international returns/exchanges please email our customer service team (contact@theironwilled.com) with your order number and name of product/products you would like to return/exchange.
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Ship your unwashed, unused and tagged items with your packing slip to: Ironwilled, 221 E Willis Rd Ste 10, Chandler, AZ, 85286 (we do not provide pre-paid return labels for any returns or exchanges).
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We will reach out via email once we receive and approve your return to issue you a refund or store credit.
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If the returned item/items do not pass inspection, it will be mailed back to you.
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